CASHIER

Position Summary - Responsibilities and Expectations:

The Cashier Associate (CA) works in support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including cash register duties, customer service and other related functions. The CA ensures an exceptional customer experience that supports our vision to “Keeps You Goin”.

Store Operations:

• Stock and merchandise product.
• Communicate with the store manager & management team regarding customer requests and vendor-related concerns.
• Ensure the store is clean, adequately stocked, organized and well-kept.
• Ensure prompt reconciliation of store operation paperwork.
• Keeps work area neat, clean and organized.
• Clean front/face and restock shelving, displays and coolers as needed.
• Maintain cleanliness of restrooms and facilities.
• Observe customers as they are fueling to prevent a drive-off before it happens and be able to report drive off if it happens
• Follow all required procedures for robbery prevention.
• Enter all sales in the register at the time of sale.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices.
• Replenish products and supplies to ensure in stock conditions at all times.
• Complete other tasks as assigned by store management.
• Make drops in the safe as per instructions.
• Support and follow all safety and security initiatives.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Assist other Associates with store Operations and following up with other employees so they perform store operations accurately.
• Ensures store image per company standards.
• Ensures compliance with legal selling hours and age restrictions for all age restricted products. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco and/or alcohol.
• Operate the cash register, scan items, bag merchandise and make/provide change for purchases.
• Maintain proper cash levels in register drawer.
• Stock and refill register area inventory.

Personnel:

• Develop position and professional relationships with all suppliers.
• Advise all the employees working for FastStop of any personnel situations or policy violations having an adverse effect on store operating performance.
• Treat all associates with dignity and respect and use proper personnel management techniques.

Customer Service:

• Promote and ensure a safe, positive, public image within the neighboring community.
• Greet customers and provide an enjoyable shopping experience for all customers.
• Respond to customer requests in a timely manner.
• Utilize the GREAT customer service model to ensure customer engagement.
• Ensure prompt, efficient and courteous customer service.
• Promote excellent service and resolve customer complaints in a timely professional manner
• Greet and thank you all customers in a timely and professional manner.
• Suggest possible purchases to the customer and promote store sales

Job Specifications:

A. Knowledge/Education/Experience:

• Prior convenience store/retail/customer service experience
• A valid driver’s license and adequate transportation.

B. Skills:

• Ability to operate a cash register, Credit Card machine and phone card machine
• Basic Computer skills.
• Ability to operate the store computer and electronic systems.
• Ability to perform basic arithmetical calculations like addition, multiplication, subtraction etc.

C. Abilities Required (work characteristics, behaviors,etc):

• Ability to work nights, weekends, and holidays
• Ability to work independently
• Accountable for large amounts of cash
• Walk the store: check for cleanliness, out of stocks, front shelves, check cooler, restrooms deli
• Walk the lot: check the fuel islands, windshield washer & towels, trash cans, landscaping, fuel price sign, cigarette post, credit card paper, etc.
• Communicate with employees, customers and
• Fill in for employees
• Ability to manage a business that operates 24 hours, 7 days a week.
• Store meeting with employees
• Know and follow company policies
• Be able to answer any questions concerning company policies
• Customer service

D. Physical Requirements:

• Stocking may require lifting up to 50 pounds
• Intermittent sitting, standing, or bending
• Exposure to cold temperatures when stocking refrigerator units
• Ability to use safety equipment, including dolly, or hand cart for lifting heavy boxes or other store items, ladders, and grills or deep cooking fryers
• Perform the following physical behaviors continuously throughout their shift: standing, walking, handling, reaching horizontally, reaching above the shoulder, grasping firmly and pushing buttons.
• Perform the following physical behaviors frequently during their shift: bending, stooping, and squatting, pushing cart.
• Perform the following physical behaviors occasionally during their shift: climbing step ladder in stock.
• stock. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.

Full-time employees must work at least thirty-two (32) hours, but are to be regularly scheduled for no more than forty (40) hours per week. All hours worked in excess of forty hours per week will be paid overtime at one and one-half times the straight hourly rate. New employees will be on a ninety (90) day introductory period, after which their performance and continued employment will be evaluated.

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.